AI Robot | Robot Waiters

AI Robot Waiters

 Since the start of the COVID-19 pandemic, one of the biggest challenges facing restaurants (besides shutdowns and service reductions) has been staffing. Labor shortages across the industry have led to a number of problems, including much longer wait times and incredibly frustrated customers.

This has led many restaurant owners to get creative minds and bring robot waiters into the place. Not only do these high-tech machines solve labor shortages, but they also limit human-to-human contact at a time when too many people in a small area could pose a health risk. Reviews of this new technology are decidedly mixed, but it may still be worth a closer look if your restaurant is struggling to maintain a full staff.

At Budget Branders, we understand how difficult it is to run a small business. Businesses face challenges every day, from dealing with staffing issues to getting the supplies they need at a fair price. We're here to help, offering branded disposables in quantities and at prices that make sense for your business.

 

What is a robot waiter?

A robot waiter is exactly what it sounds like: a robot that takes orders and delivers food to diners in a restaurant. While these robot waiters don't usually take orders, they deliver food to customers and even take away dirty dishes. Of course, they do not operate independently; restaurant staff are still required to retrieve orders, tell the robot where to go, and put used dishes on the robot.

Robot waiters are made by several companies. They usually look like rolling bookshelves with shelves available to hold dishes (both incoming and outgoing). In addition, the aesthetics and features of the robots differ.

For example

Bella is a robot waiter designed by Pudu Robotics that looks like a cat. It includes four trays, a touch screen, and an infrared camera that allows you to navigate around the dining room. The staff put the food on the table on one of the trays, enter the table number and Bella zooms off to bring the hot, fresh food.

As soon as Bella arrives at the table, she announces her presence, “Here I am! Hello dear guest. Please pick up and don't forget to click confirm." After the guest confirms they've received their order, Bella returns to the kitchen. If guests forget to confirm on the touch screen, Bella returns to the kitchen once she realizes her trays are empty.

Bella not only looks like a cat but also acts like one. After removing the tray, customers can pat the robot behind the ears to make it purr. If customers pet Bella for too long, she gets irritated (like a real cat!) and returns to the kitchen.

A standalone robot made by Pudu Robotics, Hola, acts as a busboy. Hola has three large bins that can be filled with dirty dishes. It features gesture recognition, high load capacity, and a voice control module.

Other companies

Make robot waiters with similar features, such as Matradee, made by Richtech Robotics. Matradee can open the kitchen door and deliver up to four trays of food orders to diners. It also works as a busser to take dirty dishes back to the kitchen. It is equipped with a pulse laser for measuring ranges so that it can easily maneuver around the dining room.

These robot waiters are not meant to replace employees. Instead, it complements their work and allows them to focus more on customer care – even if they are short-staffed.

Robot waiters: (Pros and cons)

Are robot waiters right for your restaurant? To make a decision, you need to consider all the pros and cons of introducing a robot to your business.

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Robots are often a cost-effective solution to labor shortages and can even increase your profit margin. A restaurant in the Detroit area spends about $800 a month for two robots (Bella and Hola), which is in the expected range of about $1,000 a month for a robot waiter. Compared to the cost of one or more employees performing the same function, these robots are likely to represent huge cost savings.

Automation of food service through robot waiters and buses will also increase reliability. As long as the staff enters the correct order and sends it to the correct table, there should be fewer errors in delivering the correct order to customers.

Robotic waiters can also increase efficiency. Compared to human workers, they can often transport much larger loads per trip. Taking on the burden of bringing food to and from tables also frees up staff to interact more with customers.

This brings another important benefit: better tips for employees. A Florida restaurant found that its employees actually saw a pay raise when it brought in a robot waiter. Reason? Staff could spend more time with customers and serve more tables. This led to higher customer satisfaction and larger tips.

In Business

Finally, robot waiters can really bring in business. Customers like new and interesting things, and robotic staff can attract more people to your door. Your clientele can also take lots of pictures and videos of the bot and post them on social media – serving as free marketing for your business.

Disadvantages

However, there are some disadvantages to using robot waiters. While some customers may enjoy the experience, others (especially older diners) may be put off by a robot bringing their food. They may not want to pull their own food out of the robot or need to interact with the machine at all.

       I.            Trained staff

Staff using these robots will also require training. The quality of this training—and the staff's attention to detail—can affect the robots' effectiveness. After all, if your employees aren't careful about loading the robot and sending it to the right desk, then it won't actually make life easier for your employees.

     II.            Communication gap

These bots also cannot respond to customer requests in the same way as an employee. For example, if a robot brings food to a table and a diner notices something wrong with their food, they will have to report to the waiter to fix it. This can lead to resentful customers who are unhappy that they had to go the extra mile to get the right food.

The decision to use robot waiters (or not!) is a personal decision that every restaurant owner must make. While there are plenty of good reasons to join this wave of the future (especially if labor shortages continue to be an issue), this trend isn't for everyone.

Keep your restaurant running smoothly with budget brands, no matter how you decide to bring in a robot waiter (or two), you'll still need a lot of other high-quality stuff to keep your business running smoothly. While we can't help you choose the best robot waiter, we can provide you with a large selection of branded disposable products for your restaurant, bar, or cafe. Branded disposables can be the most cost-effective advertising investment you make. Dramatically expand your brand's reach and recognition as cups, bowls, and bags are carried from your business to the world.

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Thank You!

 

Regards

M. ZARYAB KHAN

TECH PYLUS

SHAHZAIB BUTT

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